How long before I receive my order?
The normal processing time for orders is 72 hours during business days (Monday - Friday). After your order has been shipped, delivery time within the United States is based on your selected Shipping Method and can be between 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
Filthy Rxch Skin is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
What Covid Safety protocols have you put in place?
We have implemented every health and safety measure recommended by the CDC, as well as additional safeguards, to promote a safe and productive environment in our distribution centers. This includes contactless temperature checks for distribution center employees before they begin working and spacing out team members.
These health and safety precautions result in fewer people than usual processing orders at one time. With that in mind, we appreciate our customer’s continued patience if they should experience a delay in their shipment. Our teams are working as quickly and safely as possible to get orders out.
Can I edit my order?
Please contact customer service @filthyrxchskin@gmail.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
Can I cancel my order?
Unfortunately we are not able to cancel an order once it has been placed.
I put the wrong address on my order, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at filthyrxchskin@gmail.com with your inquiry.
How can I check the status of my order?
Please refer to your shipping confirmation email or shipping website to track your order.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on shipping website.
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
Do you offer returns?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Filthy Rxch Skin reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges at this time.
I refused my delivery, where is my refund?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours receiving the order, at filthyrxchskin@gmail.com. Please provide us with your order number and multiple photos of the damaged product/s.
I received incorrect items in my order, what should I do?
Please contact us immediately, within 48 hours receiving the order, at filthyrxchskin@gmail.com. Please provide us with your order number and multiple photos of the damaged product/s.
How often do you restock?
Restock dates vary depending on product availability. Please sign up for our email alerts to find out when your favorite products will be back in stock.
Do you offer free samples or gifts?
Occasionally kyliecosmetics.com will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.
Do you offer discounts or promotions?
Yes from time to time we offer discounts and promotions. Sign up for our email to receive news on special offers.
Where are your products manufactured?
Our formulas are made in the USA, with globally sourced ingredients.
Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
Are your products vegan?
Yes.
Does Filthy Rxch Skin use parabens or sulfates?
Filthy Rxch Skin does not use parabens or sulfates in any of our products.
Do you test products on animals?
Filthy Rxch Skin does not test products on animals. All of our products are cruelty free.
What temperatures do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.